SHIPPING & RETURN POLICY

Please note that the total delivery time includes the shipping time + 2 days processing time (for orders of 1 to 10 units).

STANDARD up to 2 kg, Carrier Postal Service

Prices are exclusive of VAT.

STANDARD from 2 kg, DPD carrier, within the EU

STANDARD shipping from 2 kg, DHL Economy carrier, outside the EU

EXPRESS, DHL Express Carrier, within the EU

Taxes and other duties

Additional duties and taxes may apply upon receipt of your shipment. These duties and taxes are the responsibility of the recipient.

Returns

We hope you'll be delighted with your purchase. However, if you're not satisfied, we'd be happy to assist you with your return request.

Returns must be made within thirty (30) days of receiving the Product.

All returned products must be in their original packaging, in perfect condition, unused, unopened, and accompanied by all accessories and documents provided (instructions, warranty, certificate of authenticity, etc.), as well as a copy of the delivery note included with the delivered product(s). Any personalized, modified, damaged, used, or incomplete product will not be refunded and will only be returned at your request and expense. If your return does not meet the above conditions, SKINCARE AGENCY will not be able to process a refund for the product(s).

To initiate a return, please contact our Customer Service at contact@skincareagency.com from Monday to Saturday, 9:00 AM to 7:00 PM (BST/GMT time).

The refund will be issued using the original payment method within fourteen (15) days of receiving your returned product(s).

Other reasons for return / A question?

If you have received an incorrect order, a damaged or defective product, or have experienced an adverse reaction, please contact our Customer Service at contact@skincareagency.com, providing your name and order number.